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Experiencing a power outage is inconvenient and disruptive, especially if you live in the bustling city of San Antonio, Texas. Natural disasters, equipment damage, accidents, and planned outages happen—all you can do is prepare and know how to find the latest updates on restoration status.
Here, we’re sharing detailed instructions on how to view the CPS outage map, report a blackout, and prepare for power disruptions the best you can.
Which Areas Does CPS Serve?
City Public Service (CPS) Energy is the country’s largest municipally owned energy utility company. It provides services to over 950,000 electric and 389,000 gas customers, with a service area covering more than 1,566 square miles. This area includes San Antonio’s Bexar County and portions of seven other surrounding countries.
CPS’s reach covers urban, suburban, and rural communities. Customers rely on CPS to deliver consistent energy despite sometimes unavoidable power losses.
How To Use the CPS Outage Map
Staying up-to-date on the latest outage information lets you understand the extent of the power loss and when service is expected to be restored. The best way to find this information is by accessing the CPS outage map online.
Find the Map Online
Use the internet to navigate the CPS Energy Outage Map, which is linked here. This easy-to-use interface lets you view current information on reported outages in your area and beyond.
Navigate the Map
Once you’ve accessed the digital map, you can zoom in or out or drag the viewing area to see your address or other specific locations. Colored icons with different shapes mark outages, each representing a various range of impacted customers.
On the left side, you can also see a dashboard with the number of active outages, total customers affected, and total customers served. Additional information includes road closures, safety tips during outages, weather updates, and community support resources.
View Outage Details
When you click on an outage icon, a pop-up will appear with the number of customers affected, the cause of the blackout, and the estimated time of restoration. From there, you can zoom in to magnify the area, click the outage center, or report a new outage.
How To Report a CPS Power Outage
CPS encourages its customers to report outages and makes it easy to do so with three reporting options: phone, online, and through social media.
Call to Report
Use your phone to report directly to CPS’s outage line at 210-353-HELP (4357). You can call this line 24/7 for reporting or assistance.
Report Online
You can also directly report online from within the outage map by selecting the CPS Energy Outage Center link. Here, you can report an outage, sign up for CPS alerts, and find other helpful information.
Report Through Social Media
Finally, you can report a blackout by tagging CPS Energy on Facebook and X. However, we recommend reporting outages directly through the phone or website for prompt action and using social media accounts for updates.
How To Prepare for a San Antonio Power Outage
Preparation is critical to minimizing the impact of power outages. Here are a few simple steps to enhance your home’s energy security.
- Gather Important Supplies
Don’t get caught in an outage without the necessary supplies for safety and comfort. Prepare in advance with an emergency power source—EcoFlow’s Portable Power Stations (like the EcoFlow DELTA 3) or an option with power generation capabilities like EcoFlow’s DELTA Pro 3 Solar Generator (PV400W) are great options.
You should also create a kit with backup lighting (flashlights, lanterns, etc.), non-perishable foods, bottled water, medications, and first-aid supplies.
- Maintain Your Property
Avoid power losses caused by falling branches by regularly inspecting and trimming any trees on your property close to power lines. Hire a qualified professional or call CPS Energy to see if they can send someone to cut back interfering branches.
- Stay In the Know
When you know what’s happening, you can respond better, stay empowered, and manage expectations. Ensure CPS Energy has your correct contact information and sign up for blackout updates to get notified of an upcoming rolling blackout or current brownout or blackout situation.
Final Thoughts
Do you want to ensure your San Antonio home’s energy security? Learn how to use CPS Energy’s outage map, determine the best route to promptly report outages, and prepare for potential electricity interruptions by investing in a reliable backup power solution like EcoFlow DELTA Series Portable Power Stations or EcoFlow DELTA Series Solar Generators.
With these power sources, you’ll enjoy peace of mind and can continue to run essential divides and appliances even if the grid goes down.